Our
operations are based on the hub and spoke concept and are aimed
at offering cost effective and reliable services with the all important
time advantage as the key criterion. Proper documentation provides
the backup support for the efficient operations and provides complete
traceability of all consignment movements .
Customers have to either visit or
call us at the collection centre nearest to them to book a shipment.
In case of a door pickup the customer should give us their address
and location to arrange for an immediate pickup of the consignment.
The pickup from the customer premises will be executed at the specified
time by our field staff and an acknowledgement in the form of the
consignor copy of the consignment note will be handed over to the
customer. For all future reference regarding the status of the consignment
the "consignment number" printed normally in the bottom
left half of the consignment note is the key. All enquiries on the
website and at our collection centres regarding the delivery status
of a consignment can be handled with the help of this number.
The collection centre will arrange
to move all the shipments to the nearest central office for consolidation
of the consignments to a particular destination. The central office
after consolidation will move the loads meant for each destination
by the most appropriate mode of despatch to the nearest hub center
who inturn will forward the load to the final destination. Shipments
may pass through more than one hub centre before they arrive at
the destination.
The collection centre at the
destination takes the responsibility of delivering the shipment
to the addressee and will obtain an acknowledgment from him on the
"proof of delivery" copy of the consignment note and handover
the "consignee copy" to the addressee along with the consignment.
The proof of delivery will be despatched back to the origin (place
where the consignment was picked up ) centre where it will be handed
over to the shipper as an evidence of correct receipt of the shipment
by the addressee.
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